Connecticut BBB Offers a Preparation Checklist The April-May time period is when many leases expire and renters move. Connecticut Better Business Bureau recommends doing your homework before selecting a mover and there are many good reasons to do so. Across the nation last year, 1.2 million consumers researched moving company Business Reviews to check companies’ marketplace reputations, however, Better Business Bureau processed more than 8,400 complaints against movers. Consumers should follow a few simple rules when selecting a mover to protect against potential scams this moving season. State laws offer regulations that protect consumers and their property, and it is vital that consumers are aware of their legal rights and be aware of the red flags of moving scams. In-state movers in Connecticut are regulated by the Department of Transportation. BBB offers the following checklist for finding a trustworthy moving company: •Research the company thoroughly. While state regulations vary, all interstate movers must, at minimum, be licensed by the federal government and are assigned a motor carrier number you can verify. Research the company thoroughly. While state regulations vary, all interstate movers must, at minimum, be licensed by the federal government and are assigned a motor carrier number you can verify. Find a qualified BBB-accredited mover you can trust or get a free BBB Business Review on movers from across North American, including ratings and complaint information at www.ct.bbb.org •Get at least three written in-home estimates. Not all price-quotes online or over the phone are legitimate. Keep in mind that the lowest estimate can sometimes be an unrealistic low-ball offer, which can cost you more in the end. •Know your rights. Research your rights as a consumer for interstate moves or for moves within Connecticut. Also, contact BBB and local law enforcement if the moving company fails to live up to its promises or threatens to hold your belongings hostage. •Consider getting full-value protection. It may cost a few dollars more up front, but it can provide some peace of mind and eliminate a headache after your move. Investing in full (replacement) value protection means any lost or damaged articles will be repaired or replaced, or a cash settlement will be made. Connecticut’s Department of Consumer Protection (DCP) has more information on its website, and recommends consumers getting ready to move visit http://www.ctmovers.com for additional helpful hints. For more consumer advice you can trust, visit www.ct.bbb.org -Submitted by Howard Schwartz, Executive Communications Director, Connecticut Better Business Bureau
