Anthem BC-BS Receives High Marks from Members

The Consumer Report Card on Health Insurance Carriers in Connecticut, issued yesterday by the Connecticut Insurance Department (CID), reports a high level of customer satisfaction with the North Haven-based Anthem Blue Cross-Blue Shield.

In a survey asking enrolled members of various state HMO's to rate their plans on a scale of 1-10, 28% of Anthem respondents awarded their carrier the best possible score, a significantly higher percentage than any other carrier in the poll. Over 75% gave Anthem a score of 8 or above.

Furthermore, 53% of Anthem respondents said that they were "Always satisfied" with their carrier's prescription drug coverage, again the highest percentage of the HMO's surveyed. 

Anthem's strong showing amongst customers extended to the portion of the survey ranking Indemnity Managed Care Organizations—Anthem offers both HMO and Indemnity MCO plans—with close to 30% of respondents awarding the carrier a rank of 10, or "best possible". 74% gave the company an 8 or higher. 

The Report Card also contains data assessing certain quality measures at each carrier, such as screenings for certain cancers, immunizations, and prenatal care. 

A sampling of such information for Anthem's HMO:

• Percentage of primary care physicians who are board certified: 81.42% (CT HMO Average: 77.97%)
• Total cost of prescriptions in 2010: $143,808,92
• Average annual number of prescriptions per member: 12.49
• Percentage of female enrollees age 40-69 who received a mammogram in 2009 or 2010: 75.43%.

The Consumer Report Card provides a host of specific data on both Anthem and other health insurance carriers in the state. Check it out to see how your carrier stacks up by clicking here.